The first rule of handling objections is this;
Win an argument, lose a friend.
Not a good thing and totally unnecessary. Objections are
simply little hurdles in the education process and if approached
with confidence and humor they can actually be quite fun.
Here are a few simple rules about objections and
then I will share a few of my favorites with you sharing the
formula.
1. Expect them…it’s part of the game
2. When you don’t have a great response, you can always
rely on asking them if
they like what they just objected too.
“Do you like pyramids?”
3. Have fun with it. Sometimes the best answers are the ones
your prospects
would expect the least.
4. Be honest and don’t make stuff up.
5. Don’t allow it to turn in to a battle. Once you know
the prospect is just being ignorant,
get away from it. “You know Fred, we can talk about
this at another
time if you would like but for now, let’s
go get something to drink.”
“Gosh, I sure hope so…if it’s a square
I could get in big trouble!”
“Of course it is…duh.”
“Well, here’s the deal….my brother in law
is an attorney and after he looked at it he said we could
make all kinds of money and if we caught we wouldn’t
do any time.”
“No, pyramids are illegal and our company is a legitimate
business model that uses referral marketing to build it, much
like insurance agents do.”
“Enough to know it works”
“I just got started and I would be happy to show you
how my income is being generated.”
“You wouldn’t believe it if I told you!”
(Can be used if making a lot or nothing:-)
“Are you in it?”
“It’s getting close…I think our total number
of associates world wide is less than 1% of the state of California…we
better get you going before it all ends!”